Every once in a while, a customer is legitimately shocked & surprised to hear that they need a new heat pump, oil furnace, or air conditioner. I legitimately dislike to be the guy to deliver the terrible news, but that is section of our job. I toil in the repair industry as a repair worker for heat pumps, oil furnaces, & air conditioners. I toil for a contractor located in Lansing, IL, however the Lansing repair provider pays myself and others easily well. I have been with the corporation for the past 9 months. I handle all repairs in Lansing & I also travel to Northern Cook County as well. There is another branch of the HVAC repair provider that handles Northern Cook County, although I take whatever repair calls need to be handled, then last Thursday I went to a repair appointment in Lansing. The guy called because his oil furnace was not heating at all. The device appeared to have plenty of fuel. That is not a easily nice sign, because running out of fuel is a single of the largest troubles that can cause the oil furnace not to work. Other troubles are much more extravagant to fix. The guy was in the middle of nursing a baby when I knocked on the door. I saw 2 other adolescents in the kitchen & I heard voices of children in the study room as well. The guy clearly looks appreciate he had his hands full. I told his that I was there to repair the oil furnace, and after evaluating the oil furnace, I realized that he needed a brand new machine. It was strenuous to deliver this terrible news to the guy with several or more children running around the house.