The lady was devastated by the news

Every once in a while, a customer is absolutely shocked and surprised to hear that they need a new heat pump, furnace, or air conditioner.

I absolutely hate to be the person to deliver the bad news, but that is part of my job.

I work in the repair industry as a service technician for heat pumps, furnaces, and air conditioners. I work for a business located in Lansing, Illinois. The Lansing service provider pays me very well. I have been with the company for the past 9 months. I handle all repairs in Lansing and I also travel to Northern Cook County as well. There is another branch of the HVAC service provider that handles Northern Cook County, but I take whatever repair calls need to be handled. Last Monday I went to a service appointment in Lansing. The woman called because her furnace was not heating at all. The machine appeared to have plenty of fuel. That isn’t a very good sign, because running out of fuel is one of the biggest problems that can cause the furnace not to work. Other issues are much more expensive to fix. The woman was in the middle of nursing a baby when I knocked on the door. I saw two other kids in the living room and I heard voices of children in the bedroom as well. The woman clearly looks like she had her hands full. I told her that I was there to service the furnace. After evaluating the furnace, I realized that she needed a brand new machine. It was hard to deliver this bad news to the woman with six or more children running around the house.


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