The pool needs a new heater

I manage a property that has 350 apartments.

We have residents that fell 95% of the apartments at all times.

The residents have access to several amenities that include the laundry room, fitness center, and community center. We also have an in-ground heated pool that is open everyday of the year. There is also a spa, but it is only open for adults aged 18 and over and you have to have a special access code to enter the gate. When the corporate people were here last month I told them that I thought the pool was going to need a new heater. It’s getting cold outside and the heater is very important. Several of our residents still use the pool. The weather in St. Petersburg is usually very warm and breezy during the winter months. We keep the pool heated at 90° during that time and our residents really seem to prefer those temperatures. The corporate liaison did not believe that it was necessary to contact the commercial heating company until the heater actually broke down. When the heater stopped working this week and the pool was 60°, the corporate liaison finally allowed me to contact a St. Petersburg pool heating company. It’s going to take a week before the pool heating company can even diagnose and evaluate our pool and then another week until they can get the work done. I tried to tell the corporate people that we should call a St. Petersburg company sooner and now all of the residents are complaining to me.

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