Appointments can be hard to track, so it’s important for me to have a calendar that includes every hour of my schedule.
I forget things frequently and the schedule helps me to remember.
This might be a tactic that the Buffalo HVAC business needs to start using. I called a couple of weeks ago to make an appointment for this week. Something must have gotten mixed up at the Buffalo HVAC supplier, because someone from the heating company called me three times to confirm a scheduled appointment. The scheduled appointment was routine maintenance on the furnace and the AC. My wife and I had the work scheduled for several weeks in advance. We received a phone call the first time and it seemed to be the Buffalo branch scheduling service. They confirmed the fact that we still wanted an appointment with one of the service technicians for a tune-up and service appointment. We confirmed the appointment and the next day we received another call from an entirely different person. It was a man on the phone this time and he wanted to confirm the appointment again. I reminded this particular person that I received a phone call the previous day from someone in the Buffalo business. His response was simply to say oh. The appointment was supposed to be at 9 a.m. the next day. Another person from the office actually called that morning just to double-check before they left the business. I’m not sure if they are totally disorganized or really thorough, but three phone calls felt like overkill to me.